Get in touch
Support, bug reports, feature requests and feedback all land at one email address, read by the people who build Mimir. No ticket numbers, no chatbot, no sign-in portal.
Email the team
info@objektiv.com.auReplies come from the same address, so adding it to your contacts keeps our answer out of your spam folder.
What to write about
Feedback and feature requests
Mimir is built by listening to the people who run it, and every piece of feedback is read and considered. If something about the server feels wrong, if a workflow fights you, or if there's a feature you wish existed (a recording rule, a guide behaviour, a playback nicety), tell us. Some of the best ideas in the product came in as one-line emails. Feature requests never need a log file or a version number; a sentence about what you were trying to do is enough.
Support and bug reports
If something isn't working, tell us the platform you run the server on (Windows, macOS or Docker), the Mimir Server version shown in the web interface, and what you expected versus what happened. Then attach the log.
The server keeps a rolling log file,
mimir.log,
in its logs folder:
C:\ProgramData\Mimir\logs
on Windows,
~/Library/Application Support/Mimir/logs
on macOS, or your data volume in Docker. The log records what the
server did: tunings, recordings, errors. That usually tells us in
seconds what would otherwise take days of back-and-forth. It stays on
your machine until you choose to send it, and if you'd rather redact
anything in it first, that's completely fine. Playlist addresses in
particular sometimes embed a private token or password, so skim before
you send. If you can't find the log, just ask and we'll walk you to it.
The native apps
Questions about the Apple TV, Android TV, Android and iOS apps are welcome even though the apps are still on the way; what's planned is described here.
Privacy and your data
To ask what data we hold, to have your analytics data removed, or to raise anything in the privacy policy, write to the address above and mark your message privacy.
Business, press and partnerships
Hardware makers, playlist and guide providers, and press: the same address reaches Objektiv directly.
Before you write
Many questions are already answered on the site: the frequently asked questions, the full feature breakdown, and the download page with its SHA-256 checksums. If your question is one of those, you'll get an answer faster than we can type one.
Your message, and what happens to it
Email is the only contact channel: there is no phone line, live chat or ticketing system, and this website has no forms and submits nothing. When you write, we receive your message and your email address, and we use them to reply and nothing else: no newsletter, no marketing, and nothing shared with anyone. See privacy & cookies for the full picture.